Refund Policy

Scope

This Policy applies to all payments made to NexSync, whether through Paystack, bank transfer, or any other accepted payment method, for engagements with NexSync Limited (RC: 7902695).

General Principle

Our work is delivered as a professional service. Once we begin allocating time, talent, and resources to a project, those costs are incurred and cannot be reversed. As a result, payments to NexSync are generally non-refundable, except in the specific circumstances set out in this Policy.

Deposits

The deposit paid at the start of an engagement secures your slot in our delivery schedule and covers initial discovery, planning, and resource allocation. Deposits are non-refundable once paid, except where:

• NexSync is unable to commence the engagement for reasons solely attributable to NexSync, in which case the deposit is refunded in full; or
• NexSync agrees in writing, at its sole discretion, to a partial refund.

Milestone & Progress Payments

Milestone payments cover work that has already been performed. Once a milestone is invoiced and accepted (whether expressly or by the deemed acceptance provisions of our Terms), the corresponding payment is non-refundable.

If a project is terminated mid-milestone, NexSync will calculate the portion of the milestone fee corresponding to work completed and issue a refund of any unearned balance, less reasonable wind-down costs.

Recurring Services

Recurring services include retainers, social media management, ongoing maintenance, support, and hosting. These are billed in advance for the relevant period (monthly, quarterly, or annually).

• You may cancel renewal at any time before the next billing cycle by giving at least seven (7) days' written notice.
• Already-paid recurring fees for the current period are non-refundable; however, services will continue until the end of the paid period unless terminated for material breach.

Duplicate or Erroneous Payments

If you accidentally pay twice for the same invoice, or pay an incorrect amount, contact us within thirty (30) days. We will verify the transaction and refund any duplicate or excess amount in full to the original payment method, less any irrecoverable processing fees.

Failed or Unauthorised Transactions

If a payment is processed but the corresponding service is not delivered, or you believe a transaction was unauthorised, contact us immediately at hello@nexsynchq.com. After verification, we will reverse the transaction or work with our payment processor to do so. Suspected fraud should also be reported to your bank or card issuer.

Non-Refundable Items

The following are explicitly non-refundable:

• Initial deposits, except as expressly set out in this Policy.
• Completed and accepted milestones.
• Work completed up to the date of termination.
• Third-party costs already paid on your behalf (domain registrations, hosting, licences, stock assets, talent fees, ad spend).
• Rush, expedited, or after-hours fees.
• Recurring service fees for any period that has already begun.
• Discretionary discounts or promotional credits.

How to Request a Refund

To request a refund, email hello@nexsynchq.com with the following details:

1. Your full name and the company on the invoice.
2. The transaction reference or invoice number.
3. The date and amount of the payment.
4. The reason for the refund request, with supporting evidence where applicable.

We will acknowledge your request within three (3) business days and provide a determination within fourteen (14) business days.

Refund Method & Processing Time

Approved refunds are issued to the original payment method used for the transaction. Processing timelines depend on the payment processor and the issuing bank:

• Card payments via Paystack: typically 5–10 business days after approval.
• Bank transfers: typically 3–7 business days after approval.

Refunds are made net of any non-recoverable processor or third-party fees, where permitted by law.

Chargebacks

If you have a concern about a charge, please contact us first — we are committed to resolving issues directly and quickly. Initiating a chargeback without first contacting us may delay resolution and, in cases found to be unwarranted, may result in suspension of services and recovery of associated fees.

Disputes

Any dispute relating to a refund will be handled in accordance with the dispute-resolution provisions of our Terms of Service, which are governed by the laws of the Federal Republic of Nigeria.

Changes to This Policy

We may update this Policy from time to time. The "Effective" date at the top of this page reflects the latest revision. The Policy in force at the time of your payment is the one that applies to that payment.

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