Privacy Policy

Information We Collect

Information you provide

• Contact information: name, email address, phone number, company name, role.
• Project information: details you submit through the contact form, including project briefs and budget ranges.
• Billing information: billing address, taxpayer identification, and transaction references. Card and bank details are processed directly by our payment processor (Paystack) and never touch our servers.
• Correspondence: emails, messages, and call notes related to your engagement.

Information collected automatically

• Technical data: IP address, browser type and version, device type, operating system, referring URLs, and pages visited.
• Usage data: interactions with the Site, time spent on pages, and similar telemetry collected via cookies and analytics.

Information from third parties

We may receive information from payment processors (such as Paystack) confirming the status of a transaction, and from analytics or hosting providers in the course of operating our services.

How We Use Your Information

We process your information for the following purposes:

• To respond to enquiries and to deliver the services you have requested.
• To process payments, issue invoices, and maintain financial records.
• To communicate with you about your project, contracts, and updates.
• To operate, secure, and improve our website and services.
• To comply with legal, tax, audit, and regulatory obligations.
• To detect, prevent, and respond to fraud, abuse, and security incidents.

We do not sell your personal data, and we do not use it for advertising profiling.

Legal Bases for Processing

Where applicable law requires, we rely on the following legal bases:

• Contract: to perform an engagement we have entered into with you.
• Legitimate interests: to operate our business, secure our systems, and improve our services, balanced against your rights.
• Legal obligation: to meet tax, accounting, anti-money-laundering, and other compliance requirements.
• Consent: where you have given specific consent, such as for marketing communications. You may withdraw consent at any time.

Cookies & Similar Technologies

We use a minimal set of cookies and similar technologies to make the Site work and to understand how it is used. These may include:

• Strictly necessary: required for the Site to function (e.g. session, security).
• Analytics: to understand aggregate usage patterns.

You can control cookies through your browser settings. Disabling cookies may affect site functionality.

How We Share Your Information

We share personal data only as needed and only with the following categories of recipients:

• Payment processors (Paystack and similar) to process transactions you initiate.
• Hosting and infrastructure providers that host our website, email, and back-end systems.
• Professional advisers such as accountants, auditors, and lawyers, under confidentiality obligations.
• Authorities when required by law, court order, or to protect rights, safety, or property.
• Successors in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

International Transfers

Some of our service providers may be located outside Nigeria. Where we transfer personal data internationally, we rely on legally recognised mechanisms (such as adequacy decisions, contractual safeguards, or your explicit consent) and ensure that recipients provide an adequate level of protection.

Data Retention

We retain personal data only for as long as necessary for the purposes described in this Policy, including to satisfy legal, accounting, or reporting requirements. Typical retention periods include:

• Enquiry records: up to 24 months from last contact.
• Client engagement records: for the duration of the engagement plus 7 years for tax and audit purposes.
• Transaction records: 7 years, or as required by Nigerian law.
• Website logs: typically up to 12 months.

Once retention periods lapse, we securely delete or anonymise the data.

Security

We implement reasonable technical and organisational measures designed to protect your personal data against accidental loss, unauthorised access, alteration, and disclosure. These include encryption in transit, access controls, and the principle of least privilege. No method of transmission or storage is fully secure, however, and we cannot guarantee absolute security.

Your Rights

Subject to applicable law, you have the following rights:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data, subject to our legal retention obligations.
• Object to or restrict certain processing.
• Request portability of data you provided to us.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) or the relevant supervisory authority.

To exercise any of these rights, contact us at hello@nexsynchq.com. We may need to verify your identity before responding.

Children's Data

Our services are intended for businesses and adults. We do not knowingly collect personal data from children under the age of 18. If you believe a child has provided personal data to us, please contact us and we will delete it.

Third-Party Links

Our Site may contain links to third-party websites and services. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any data.

Changes to This Policy

We may update this Policy from time to time. The "Effective" date at the top of this page reflects the latest revision. Material changes will be flagged on this page or communicated to you directly.

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